Walkin On 22nd Jun to 27th Jun
Company e people solutionsQualification Any graduate
Experience 0 to 1 yrs.
Salary 1.8-3.0 per annum
No of Openings 60
Work Location Hyderabad/indore/jaipur
Job Description
Provide Voice based troubleshooting support to customers over remote software and resolve Technical queries based on customer’s query.• Deliver Technical Support to Microsoft customers over remote troubleshooting and chat support.
• This can be related to any computer/peripherals/networking related issues.
• They will also be responsible for handling customers’ post registration technical queries, providing post-sale customer service.
• Help in achieving SLA’s specially AHT and FCR
• Communicate Quality standards and maintain customer satisfaction Index.
• Mentor and train the agents on latest issues
• Should come up with new troubleshooting techniques
Skills required:
-Basic understanding of the Windows Operating System & Office Suite (Word, Excel, Outlook, PowerPoint, OneNote, BCM, Publisher(std), Vista Mail, Outlook Express) Advanced customer service skills Clear written communication and typing skills Demonstrated advanced problem solving skills Preferred previous consultative selling experience
Education & experience: -BCA, MCA, BE, ME, B.tech, M.tech or any computer technical couse, 3 years degree or diploma in hardware networking / trouble shooting 6months experience in international process.
please walkin to the below mentioned address for interview
For any clarifications call on 8801318786
Address
Time: From 11am to 2 pm
Venue: e People Solutions,2nd floor, siddhartha bharti complex,6-2-6,opp.bata showroom,lakdi ka pul,Hyderabad.500004.
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