Walkin On 11th Jul
Company Amazon Development Centre Pvt LtdQualification Any Graduate
Experience 0 to 5 yrs.
Salary INR 1,75,000 - 3,50,000 P.A. Food Coupons & Over Time Allowance,free Transport,,night Shift Allowance, Perfomance Based Incentives (if applicable)
Work Location Hyderabad
Job Description
We invite Freshers and Experienced professionals with excellent communication skills (written and verbal)Please carry resume, passport size photograph and one ID proof for interviews.
Note: Candidates applied in the last 6 months, can ignore
Other Benefits
Free Transport, Sodexo meal vouchers, Performance Incentives(if applicable), night shift allowance, overtime allowance.
Qualifications :
Minimum qualification is 10 + 2.
B.tech/UG/PG also eligible.
A successful Associate should possess the following skills:
Communication Skills
Excellent communications skills (Written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills-- ability to clearly understand and state the issues customers present
Ability to concentrate follow customer issue without distraction to resolution
Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently
Computer knowledge/ Skills
Ability to use a desktop computer system
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in their environment
Customer Focus
Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrable interpersonal skills with a diverse customer base
Demonstrable conflict resolution, negotiating, and de-escalation skills
Demonstrate ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including daily schedule as assigned
Flexible with working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills
Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
Ability to approach problems logically & rationally
Action oriented and self disciplined
Organized and detail oriented
Ability to quickly & effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Address
Time: From 10am to 3pmVenue: Amazon Development Centre Pvt Ltd Jayabheri Orange Towers,Sy No.116 &117 Ground to 4th Floor, Road No.2 Financial District, Nanakramguda Hyderabad Land Mark: Lane opposite ICICI Bank towers & Regenta Hotel
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