Walkin On 23rd Jul and 24th Jul
Company Tata Business Support ServicesQualification 10+2 or Any Degree
Experience 0 yrs.
No of Openings 15
Work Location Hyderabad
Job Description
Job Title: Customer Care Executive (Domestic) Location: HyderabadJob Purpose:- To Answer queries/resolve problems of customers through Inbound calls and if required up sell/ cross sell.
• Attend inbound calls of customers with regards to give or take information.
• Ability to up sell/ cross sell.
• Ability to understand what makes the customer tick.
• Implement all feedback given by Supervisors.
• Questions team leader or manager to obtain full understanding of what information is being requested.
• Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
• Manage length of calls. Key KPI to be delivered by the role:
• Service levels and quality of resolution provided for service requests processed.
• Nil Repeat requests(Calls/SMS/Emails etc) Functional competencies: Proficiency in working on a computer.
Basic MS office skills and ability to work on applications that are used to provide services. Having worked on CRM applications is an advantage.
- Good typing skills (Quality & Speed)
- Good communication skills
– o Ability to handle telephonic conversations o Good spoken English & Hindi mandatory.
- Good Listening skills
- Good comprehension
Note: - we have openings for optional languages like Kannada, Malayalam Tamil, Marathi,
Role based competencies:-
- Customer Focus - Speed and quality of resolution - Good inter-personal skills. Mange relationships with external and internal customers.- Ability to perform under stress - Good problem solving skills - Continuous learning ability Hiring Specification
Work experience: - Fresher’s Educational qualification: Should have minimum qualification as 12th Pass Age: 18 years onwards
Working Hours for the process: - Process timings –Rotational shifts (Including night shifts) - Weekly Off
- Rotational Its a direct walkin to the below mention adress Walkin timing is 9am to 1 pm from monday to friday While coming carry updated resume and one passport size photo.
Contact num:- 040-66951111.
Address
Time: Between 9AM to 1PMVenue: TATA BUSINESS SUPPORT SERVICES Gowra Trinity Building 1st Floor Above Passport Office Lane Beside splendid towers Begumpet Hyderabad .
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