Tier 1 Support Specialist

Walkin On 31st Jul to 5th Aug

Company NISC Exports Services (p) Ltd
Qualification Any Graduate
Experience 2 to 5 yrs.
Work Location Hyderabad / Secunderabad

Job Description

Position Overview

NES provides cutting edge technology for one of the leading players in the online publishing product space, and is seeking a Tier 1 Support Specialist to play a key role on the End User Computing team.

The selected candidate will respond to direct requests for assistance from EIS employees via Phone, Email, or through the Service Desk system. He/she is the first point of contact for all requests to service desk, including all SDN services.

Essential Functions

Provide first line of support for internal customers by answering Service Desk calls and providing primary ticket triage, distribution and routing services.
Teaches and empowers customer by answering questions, interpreting operating instructions and providing references to online documentation or instructions.
Provide technical support to customers in support of hardware, software, and peripherals
Maintain and enforce corporate hardware, software and anti-virus policies.
Update online Service Desk tracking system, to track progress and status.
Ability to process and prioritize tasks to completion in a timely manner while managing multiple interruptions.
Resolves problems by issuing documented and best practice corrective processes.
Provides related feedback to peers to address inconsistencies or to correct current documentation.
Escalate trouble tickets with to the appropriate support group when more advanced troubleshooting or significant amounts of time are required.
Provides basic MDM and mobile service troubleshooting and assistance.

Skills Must Have:

Minimum of 2 years of PC support skill and experience. This should include desktop, laptop, server, and peripheral hardware. Desktop software, various PC operating systems, 3rd party software, email, and web technologies.
2+ years experience working collaboratively in a fast paced team environment, with a large customer base.
1+ years experience working with laptop and desktop hardware and software, including Apple Mac and Windows based systems.
Strong analytical abilities
Excellent English Language Skills
Excellent verbal communication
Excellent written communication
Ability to follow documented instructions and perform after hours issue escalation
Positive attitude & team player

NiceTo Have:

Outstanding customer service skills and rapport.
Basic knowledge of Android, iOS and Windows Mobile Operating Systems
Basic knowledge with Mobile Device Management Solutions
Basic knowledge of Microsoft Print Server Management
Basic understanding of switch port management
Creative, analytical, and fast thinker.
Excellent verbal communication.
Excellent written communication.
Positive attitude & team player.

Address

Time: From 11AM
Venue: NISC Exports Services (p) Ltd IDA, CHERLAPALLY , B N REDDY NAGAR, CHERLAPALLI ,Hyderabad,Telangana,India

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