Walkin On 3rd Sep to 5th Sep
Company Digital Minds Software Solutions Private LimitedQualification Any Graduate
Experience 2 to 4 yrs.
No of Openings 2
Work Location Hyderabad / Secunderabad
Job Description
1. Details of Position:Employment Domain: Information Technology Department
Job Profile: Tech Support Executive.
*Junior Tech Support Executive (Voice) for Australian Process.
Work timings:
* Australian Process with permanent shift from 3:00 am to 12:00 pm.
Skills:
Excellent communication & Technical Skills.
Voice & Accent.
International Voice Process.
2. Job Description:
We are looking for Technical Support Executives who are ambitious, passionate and gain real satisfaction in delivering outstanding service. They will be part of a team that provides 1st and 2nd Line desktop /remote support tasks from a remote location.
*The environment supported by the team is quite complex with multiple domains and networks.
*The ideal candidate will be proactive, analytical, organised and able communicator in English (both written and verbal), and has extensive experience in desktop, laptop, mobile and server support, and is able to determine the urgency and impact of a request.
Function demands and job qualification:
*Customer Service experience with 2 years of Technical Support, preferably with an international company.
*High level of competence in Windows 7 / 8.1, MS Office 2013, Exchange Server 2010, Windows Server 2008 /2012 R2, Printers and MAC OS, and the ability to resolve general issues with these packages.
Experience of CISO Switches, Routers, VOIP Phones.
*Strong skills in hardware components and troubleshooting.
*Strong knowledge of in Active Directory, File and Folder security, DNS, DHCP, and networking infrastructures.
*Knowledge of ITIL processes is preferred.
For any Queries Please feel free to contact us through phone or mail.
Contact No: 040-66885668,
Mobile Number: 8008448563.
For more details log onto: www.dmss.co.in
Kindly refer your friends or counterparts to take the exam, if you find their profile to be suitable.
*Superior communication skills in English is a must.
*Customer focused approach.
*Can explain a problem and solution with confidence to give the user a feeling of trust, also when a user questions your solution.
*Write short but detailed and to the point so that it is clear for a non-technical user.
*Is able to write documentation with a strong focus on quality and improvements.
*Ability to work under pressure in both a team environment and individually.
*Willing to work variable shifts, including evenings, weekends and public holidays.
*Able to think out of the box and providing extraordinary solutions to ordinary problems.
*Being able to deal with (difficult) customers in a calm and friendly manner.
*Know which questions to ask to identify the root cause of the problem.
*Being able to work simultaneously on multiple issues without reducing the quality of service.
*Assist Australian Head office in maintenance of systems and service to global staff.
Address
Time: Between 10:00 am to 4:00 pmVenue: Digital Minds Software Solutions Private Limited Soft sol Building, A-Wing, 2nd Floor,#4, Info city, Beside Mind Space, Hi tech-city, Madhapur, Hyderabad, Telangana, India -500 081
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